Terms of service

BUSINESS-TO-CONSUMER
All consumer purchases from Vauni AB are subject to the Swedish Consumer Sales Act (1990:932) and the Swedish Distance and Doorstep Sales Act (2005:59).


BUSINESS-TO-BUSINESS
Business-to-business sales are subject to the Swedish Contracts Act (1915:218).

If you have a company that is registered in the EU and has an approved VAT number, and you wish to make a purchase with reverse charge VAT, you must contact us direct by telephone on +46 300-323 310 or by e-mail to contact@vauni.com.


TERMS OF PAYMENT
When you make a purchase through Vauni’s webshop, you should be aware and accept that you are incurring a financial liability.

Sales to minors (anyone under the age of 18 or otherwise legally incompetent) are not permitted.


PRICES

The prices in Vauni’s webshop are updated in real time and indicated exclusive of taxes, fees, import duties and levies.

Our products are sold on a DDP (Delivery Duty Paid) basis. Additional taxes, fees, import duties or levies that may apply according to local legislation will be added to your order during the checkout process. Recipients of deliveries made to destinations outside the scope of this webshop may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. Vauni cannot offer any assistance in these processes. For more information on how local taxes, fees, import duties are levied in your country, contact your local customs office.

At the moment we only have fixed shipping rates for Canada, Norway, United Kingdom and United States. Consumers wanting to place an order from any other country are welcome to contact us by filling out this form or direct on telephone +46 300-323 310 or by e-mail to contact@vauni.com for a quotation.

Vauni reserves the right to adjust the prices in its webshop and other publications without prior notice.

The agreed price applies between Vauni and the customer unless specifically agreed otherwise.

Vauni reserves the right, in case of unintentional errors, obvious or otherwise, such as so-called content errors or similar regarding price, product information or any other information provided in the webshop, in acknowledgements of receipt or invoices, to correct such information, whereupon a new acknowledgement of receipt or invoice shall be issued.

The customer is entitled to cancel an order free of charge if such corrections are deemed unacceptable.

GENERAL
All orders are shipped from Sweden.

Vauni’s webshop is open to EU consumers and prices are set for delivery in mainland Europe. Consumers outside the EU are welcome to contact us by filling out this form or direct on telephone +46 300-323 310 or by e-mail to contact@vauni.com for a quotation. National taxes and duties may be added to orders for customers outside the EU.

Please note that there is no repayment of VAT refunds or similar taxes.

PAYMENT BY CREDIT CARD OF PAYPAL
Pay your order easily and securely with PayPal without having to enter your payment information, all you have to do is create an account on PayPal's website. You can also pay directly with your credit card if you do not have an active PayPal account. PayPal accepts the following card issuers:

• Mastercard
• Visa
• American Express
• Discover
For more information about PayPal services we refer to their website.


PAYMENT VIA PREPAYMENT INVOICE
We also offer you the opportunity to pay by prepayment invoice. To pay by prepayment invoice, please contact Vauni on telephone +46 300-323 310 or by e-mail to contact@vauni.com.


DELIVERYINFORMATION
When an order is placed, an acknowledgement of receipt is sent by e-mail with ‘order acknowledgement’ in the subject line. The acknowledgement of receipt contains information about the order contents and must be checked by the consumer.

If the ordered product is in stock, the order is dispatched within 3 working days.

If the product is made to order, it may take 4-8 weeks before delivery can be made, which is explained in the delivery confirmation.

A delivery confirmation is sent by e-mail within 2 working days of an order being received.

All delivery times are provisional.

Goods cannot be collected from Vauni.

In connection with orders dispatched from Vauni’s warehouse, you will receive notification by e-mail that the order is on its way, together with a tracking link from DHL.


WARRANTY
All Vauni products are sold with a ten-year warranty.

You should examine all goods carefully upon receipt to ensure that they are free from faults, function properly, and have the expected features.

The product warranty covers only original faults, i.e. faults present in the product at the time of delivery.

Such faults must be examined and confirmed by Vauni and Vauni is entitled to offer free repairs, or alternatively a new product or other compensation.

If the product is found not to have a fault covered by the warranty, Vauni is entitled to charge you for the cost of investigation and, where relevant, other handling charges.

If the fault has been caused by incorrect installation, assembly, handling or similar, you will be charged for repair costs. The product warranty does not cover faults that occur during or after your own modification of the product’s function and appearance, such as refurbishment or other configuration of the product.

Your order confirmation or receipt is valid as a warranty certificate.

Please keep this document safe, as it is required if you wish to claim against the warranty.