Terms of purchase
Business-to-consumer
All consumer purchases from Vauni AB are subject to the Swedish Consumer Sales Act (1990:932) and the Swedish Distance and Doorstep Sales Act (2005:59).
Business-to-business
Business-to-business sales are subject to the Swedish Contracts Act (1915:218).
If you have a company that is registered in the EU and has an approved VAT number, and you wish to make a purchase with reverse charge VAT, you must contact us direct by telephone on +46 300-323 310 or by e-mail to contact@vauni.com.
Terms of payment
When you make a purchase through Vauni’s webshop, you should be aware and accept that you are incurring a financial liability.
Sales to minors (anyone under the age of 18 or otherwise legally incompetent) are not permitted.
Prices
The prices in Vauni’s webshop are updated in real time and indicated exclusive of taxes, fees, import duties and levies.
Our products are sold on a DDP (Delivery Duty Paid) basis. Additional taxes, fees, import duties or levies that may apply according to local legislation will be added to your order during the checkout process. Recipients of deliveries made to destinations outside the scope of this webshop may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. Vauni cannot offer any assistance in these processes. For more information on how local taxes, fees, import duties are levied in your country, contact your local customs office.
At the moment we only have fixed shipping rates for Canada, Norway, United Kingdom and United States. Consumers wanting to place an order from any other country are welcome to contact us by filling out this form or direct on telephone +46 300-323 310 or by e-mail to contact@vauni.com for a quotation.
Vauni reserves the right to adjust the prices in its webshop and other publications without prior notice.
The agreed price applies between Vauni and the customer unless specifically agreed otherwise.
Vauni reserves the right, in case of unintentional errors, obvious or otherwise, such as so-called content errors or similar regarding price, product information or any other information provided in the webshop, in acknowledgements of receipt or invoices, to correct such information, whereupon a new acknowledgement of receipt or invoice shall be issued.
The customer is entitled to cancel an order free of charge if such corrections are deemed unacceptable.
General
All orders are shipped from Sweden.
Vauni’s webshop is open to EU consumers and prices are set for delivery in mainland Europe. Consumers outside the EU are welcome to contact us by filling out this form or direct on telephone +46 300-323 310 or by e-mail to contact@vauni.com for a quotation. National taxes and duties may be added to orders for customers outside the EU.
Please note that there is no repayment of VAT refunds or similar taxes.
Payment by credit card or PayPal
Pay your order easily and securely with PayPal without having to enter your payment information, all you have to do is create an account on PayPal's website. You can also pay directly with your credit card if you do not have an active PayPal account. PayPal accepts the following card issuers:
- Mastercard
- Visa
- American Express
- Discover
You can read more about the various payment options PayPal offers here.
Payment via prepayment invoice
We also offer you the opportunity to pay by prepayment invoice. To pay by prepayment invoice, please contact Vauni on telephone +46 300-323 310 or by e-mail to contact@vauni.com.
Deliveryinformation
When an order is placed, an acknowledgement of receipt is sent by e-mail with ‘order acknowledgement’ in the subject line. The acknowledgement of receipt contains information about the order contents and must be checked by the consumer.
If the ordered product is in stock, the order is dispatched within 3 working days.
If the product is made to order, it may take 4-8 weeks before delivery can be made, which is explained in the delivery confirmation.
A delivery confirmation is sent by e-mail within 2 working days of an order being received.
All delivery times are provisional.
Goods cannot be collected from Vauni.
In connection with orders dispatched from Vauni’s warehouse, you will receive notification by e-mail that the order is on its way, together with a tracking link from DHL.
Shipping method
Vauni has chosen DHL or FedEx as its logistics partner.
Orders for all types of fireplace are delivered on full or half pallets.
Burners with inserts are sent as packages by DHL Express.
The logistics provider will send you a notification prior to delivery, at which point you can agree a delivery date and time.
Deliveries are only possible weekdays between 08.00 and 17.00.
Please note that for deliveries on full or half pallets, delivery is only made to the address or main entrance and does not include carrying help. If you wish, it may be possible to add this to your order. Please contact us to see whether or not this is possible in your area and for a quote.
Remember that it is always up to you to check that your goods are undamaged before signing the driver’s consignment note. If your delivery is damaged or if you suspect such damage, you must ensure that the driver makes a note of the damage at the time of delivery.
Any confirmed transport damage must always be reported to the carrier and to Vauni by calling +46 300-323 310 or by e-mail to contact@vauni.com.
If you only discover the damage on opening the package, you should immediately contact Vauni AB as above to file a complaint.
Vauni AB bears the risk for the goods until the goods have been delivered to the customer.
Undelivered shipments
There will be a charge for undelivered shipments that have been returned to cover shipping costs and Vauni’s other costs.
If you are unable to take delivery of the shipment at the notified time, you must contact us immediately in order to avoid terminal rental and additional reminder fees from the forwarding agent or returns, for which you are charged.
Please note that if you change your mind about your purchase and you want to return the goods, you must first receive the goods and then return them in accordance with these terms and conditions. See the section on cancellation rights and returns below.
Transport damage
It is very important that you ensure that your package is undamaged upon delivery.
If your delivery is damaged or you suspect such damage, you must ensure that the agent/driver makes a note of the damage/suspicion at the time of delivery.
In the event of confirmation of damage, you may also refuse to accept the delivery.
Any confirmed transport damage must always be reported to the carrier/agent and also direct to Vauni on telephone +46 300-323 310 or by e-mail to contact@vauni.com.
If you only discover the damage on opening the package, you should immediately contact Vauni as above to file a complaint.
All damage must always be documented with photos, which should be sent by e-mail to contact@vauni.com.
Always save the packaging in the event of a complaint involving the forwarding agent. Damaged goods must also be saved.
Cancellation rights
When purchasing goods from Vauni, you as a consumer have the right to cancel the purchase as specified in more detail in the Distance and Doorstep Sales Act (2005:59). In certain cases you are entitled to withdraw from a purchase (cancellation right).
This means that you are entitled to cancel your purchase by notifying Vauni of this within 14 days of the day on which you received the ordered goods (the cooling-off period).
If you decide to cancel a purchase, you must contact Vauni by sending an e-mail to contact@vauni.com and provide your order or invoice number. You will then receive information on what happens next and, where necessary, instructions on returning the goods.
Once you have exercised your right to cancel a purchase, and if Vauni so requests, the goods must be returned to Vauni within 14 days of the notification of cancellation having been sent to Vauni.
You are responsible for any return shipping costs, which may be adjusted in connection with payment of your refund.
All goods must be returned in their original packaging, and you bear the risk for the returned goods, for example the goods being damaged or lost during shipping.
Goods delivered on pallets must be loaded on to pallets to avoid the goods being damaged during transport.
Vauni reserves the right, if the returned goods are incomplete or otherwise defective, to charge the full cost of the missing or damaged parts.
The amount you paid for returned goods will be refunded within 14 days of receipt of your notification of cancellation, provided that Vauni has received the goods back within this period and has had time to inspect them. Refunds may be paid using a different payment method to the one used for the original payment.
You are always entitled to examine the goods to the extent required to determine the properties and functionality of the goods.
However, you may be obliged to compensate Vauni for depreciation of the goods if the goods have been used or handled more than necessary to determine their properties and functionality.
Such a reduction may amount to the full price of the goods.
Warranty
All Vauni products are sold with a ten-year warranty.
You should examine all goods carefully upon receipt to ensure that they are free from faults, function properly, and have the expected features.
The product warranty covers only original faults, i.e. faults present in the product at the time of delivery.
Such faults must be examined and confirmed by Vauni and Vauni is entitled to offer free repairs, or alternatively a new product or other compensation.
If the product is found not to have a fault covered by the warranty, Vauni is entitled to charge you for the cost of investigation and, where relevant, other handling charges.
If the fault has been caused by incorrect installation, assembly, handling or similar, you will be charged for repair costs. The product warranty does not cover faults that occur during or after your own modification of the product’s function and appearance, such as refurbishment or other configuration of the product.
Your order confirmation or receipt is valid as a warranty certificate.
Please keep this document safe, as it is required if you wish to claim against the warranty.
Complaints
If you wish to complain about faults in an ordered product, you should contact Vauni within a reasonable period after the fault was discovered or ought to have been discovered. Complaints must be made within one (1) year of receipt of the goods.
Complaints are to be submitted by e-mail to contact@vauni.com. Please provide the order or invoice number and a detailed description of the product fault.
Vauni is entitled to decide whether or not the goods need to be returned.
If a complaint is accepted and the goods are returned, Vauni will compensate you in accordance with the rules in the Consumer Sales Act (1990:932). This may involve repairing the existing product, providing a new, equivalent product or refunding you your payment for the product.
Vauni inspects and tests returned goods in accordance with the fault description you have provided; it therefore helps for this to be as detailed as possible.
If the goods are found to be free of faults, there will be an inspection charge and shipping costs to pay to cover Vauni’s costs for returning the goods.
Returns
Returns (due to exercising your cancellation rights or because of a complaint) should always be returned in the original packaging. Other suitable packaging may be permitted following contact with Vauni.
Goods delivered on pallets must, if they are to be returned, be loaded on to pallets to avoid the goods being damaged during transport. You will be charged for any transport damage resulting from inadequate packaging.
Contact Vauni on telephone +46 300-323 310 or by e-mail to contact@vauni.com to request a consignment note for your returns, which will be sent to your e-mail address.
When exercising cancellation rights and in the case of complaints, you are responsible for the returned goods until they reach Vauni.
You will, however, receive compensation for shipping costs paid if your complaint is accepted.
Privacy policy
It is important that you feel safe when you shop with us at Vauni.
We respect your privacy and want to protect your personal data in the best possible way.
All personal data is processed securely and legally in accordance with the EU’s General Data Protection Regulation (GDPR).
For full details, please see our privacy policy.
Company details
Vauni AB
Kabelgatan 2M
434 37 Kungsbacka, Sweden
Corporate ID number: 556719-7008
E-mail address: contact@vauni.com
Vauni AB reserves the right to amend, modify, add or remove sections of these terms of sale at any time and at its own discretion.
